6/17/2023 0 Comments Live 911 dispatch![]() This ensures first and foremost that you,the customer, is receiving the highest level of care available in the shortest amount of time, and secondly, allows all participating agencies better use of their resources. This means that any time you call the closest appropriate emergency response vehicle to you will be dispatched regardless of where you are inside our dispatch area. “Automatic Aid” erases jurisdictional boundaries for all participating agencies. We remain on the cutting edge not only with our CAD system but also with our radio and telephone equipment and enhancements. Our state-of-the-art CAD system is customized to fit our needs, thereby ensuring the highest level of customer service at all times. This technology afforded a reduced response time or the time it takes a unit to be dispatched and make patient contact, which ultimately saves lives. ![]() The Department automated its dispatching services going from a manual process to using a Computer Aided Dispatch system or “CAD” for short. The Phoenix Fire Department has a long history of providing the highest level of life safety and property preservation to the citizens we serve. This service area is over 2,000 square miles and encompasses the City of Phoenix as well as the surrounding areas that make up what is widely known at “The Valley of the Sun”. ![]() Currently Phoenix Fire Department Regional Dispatch Center provides fire and emergency medical dispatching services for approximately twenty-six (26) jurisdictions directly and three (3) entities indirectly. ![]()
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